
Lodge a Complaint
Make sure you have the following information before you lodge a complaint:
- Supply all policy, account or member numbers that relate to the complaint.
- Be specific about what the complaint is and provide all the important facts (including events) that may have a bearing on the complaint.
- Provide copies of all documents that have relevance to the complaint (i.e. letters, quotations, previous correspondence etc).
- Provide proof of any losses sustained.
- Specify the solution / remedial action you believe is required to resolve the complaint.
Disclaimer
This is where we cover the various legal obligations that are specific to our customers
Disclaimer
DL Sure is a licensed FSP.
The use of the DL Sure website and the communication tools available on our website, is subject to you accepting and complying with certain terms and conditions. By making use of our website and communication tools, you agree and accept such terms and conditions.
Without limiting the generality of the aforesaid, the information provided on this website is intended to provide you, the user, with objective information about DL Sure’s services. The information is not intended to constitute a recommendation, guidance or proposal in regard to the suitability of any product in respect of any financial need you may have. Calculations made/obtained by means of the calculators, planning tools or other facilities made available on this website are for illustrative purposes only and, unless the contrary is specifically stated, are subject to written confirmation by DL Sure’s product providers at the time of concluding a transaction.
Any product values provided for your cover amounts on your risks products are subject to the terms and conditions of the specific product. Because of transactions you have requested that have not been completed or administrative processes that entail a cover increase, the values may not be accurate at the time of your viewing. You must verify any value or cover amount with DL SUre or ensure you understand the effective date of changes as contained in the communication where we notified you of the changes in cover (for risk) or from your transaction request (for savings) before relying on such value or cover amount.
While every effort has been made to ensure the accuracy of information contained on this website, DL Sure and its directors, officers and employees provide no representation or warranty, express or implied, regarding the accuracy, completeness or correctness of information contained in this website and in particular in no way warrants that this website, the content provided or information contained therein will be error-free or that it will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality.
DL Sure and its directors, officers and employees shall not be responsible and disclaims any liability for, any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through this website.
Although DL Sure has taken reasonable steps to ensure the integrity of this website, including the content provided and the information contained therein, no warranty of any kind, expressed or implied, is made regarding the aforesaid. Any warranty implied by law is excluded except to the extent that such exclusion would be unlawful.
DL Sure further reserves the right to suspend, terminate or modify the website and the communication tools available on / in it without notice. If you use any of the communication tools on our website, such use is subject to your acceptance of and compliance with our terms of use. By using the communication tools, you agree and accept all of our terms of use.
The contents of, in particular, emails which you may receive as a result of your use of our website, and any accompanying documents, are confidential and may be subject to legal privilege and client confidentiality. Any use of these, in whatever form, by anyone other than the addressee is strictly prohibited.
By communicating with us through electronic means, you consent to receiving communications electronically and agree that all agreements, notices, disclosures and all other communications transmitted by electronic means satisfy any legal requirement, including but not limited to the requirement that such communication should be in writing. Unless otherwise agreed, an email is only considered to be received by us once we have confirmed receipt; and an email is only considered to be sent by us once reflected as 'sent' on the Old Mutual email server.
Nothing contained on our website constitutes a solicitation, recommendation, endorsement or offer by Old Mutual, including in regard to buying, selling or holding any securities or investments, but shall merely be considered as an invitation to do business.